 |
| 1 |
Follow up the customer call under 2 working days
|
| 2 |
Advise and assist the customer in the choice of the best adapted solutions in regards to his needs |
| 3 |
Give a free and detailed estimate with the approved material within the time limit with the customer
|
| 4 |
Inform the customer about the existence of the tax incentives and the current financing offers |
| 5 |
Define the building needs by means of a thermal study (according to the NF standard IN 12831) and realize the installation according to the rule book
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| 6 |
Proceed to a starting, then an installation reception, in the customers presence |
| 7 |
The installation will be customized, with documentation delivery and systematic proposition of maintenance contract
|
| 8 |
Give an itemised bill of the service, in compliance with the estimate
|
| 9 |
Propose a two years guarantee |
| 10 |
Give to the customer documents allowing the follow-up of its satisfaction (Card T) |
